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Mapping Experiences

MRP: Rs.975.00 You save: Rs.195.00 (20%)
Net Price: Rs.780.00
Price in points: 780 points
9789352133871
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Minimum quantity for "Mapping Experiences" is 1.

All Indian Reprints of O'Reilly are printed in Grayscale.

Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companies can’t pinpoint the problem because they’re too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions.

Product and brand managers, marketing specialists, and business owners will learn how experience diagramming can help determine where business goals and customer perspectives intersect. Once you’re armed with this data, you can provide users with real value.

Mapping Experiences is divided into three parts:

  • Understand the underlying principles of diagramming, and discover how these diagrams can inform strategy
  • Learn how to create diagrams with the four iterative modes in the mapping process: setting up a mapping initiative, investigating the evidence, visualizing the process, and using diagrams in workshops and experiments
  • See key diagrams in action, including service blueprints, customer journey maps, experience maps, mental models, and spatial maps and ecosystem models

Books

Author:
James Kalbach
Binding:
Paperback
Condition Type:
New
Country Origin:
India
Edition:
First
Gift Wrap:
No
Leadtime to ship in days (default):
Usually Ships in 1-2 Days
Pages:
384
Publication Date:
01/06/2016
Publisher:
Shroff/O'Reilly
Year:
2016

Table of Contents (9789352133871_toc.pdf, 46 Kb) [Download]