About the Book
Operations management is important, challenging… and everywhere you look, this book helps the Operations Head to learn, analyze and improve business processes in services by learning how to increase productivity and deliver higher quality standards. You can apply these skills to real-world business challenges to become successful. This book is a skill set of management focused on business process flows. It has a set of tools with which you can understand and quantify the process from finished goods to service.
About the Author
Gajanan Shirke is a successful author whose first book Bar Management and Operations was published in 2010. He has written 17 books since then including Hospitality Management, Food and Beverage Management, Hotel Engineering Management, Front Office Management, Hotel Housekeeping Management, The Cookery Triology: Advance Cookery Theory, The Cookery Triology: Foundation of Cookery, The Cookery Triology: The Basic Cookery Book, Hotel Sales and Marketing, Hospitality Industry Accounting & Fundamentals, Customer Interaction Excellence in Hospitality, History of Indian Cuisine – Volume 1, History of Indian Cuisine – Volume 2, Hotel Owner’s Manual, Hotel Security & Prevention, Training Manager’s Manual.He is a hotel consultant, with a proven track-record of developing, training and growing some of the best-known Hotels, Restaurants and Fast-food joints in Indian market. His last assignment was with Kamat Hotels India Ltd as A General Manager. He was part of The Eighth meeting of the Board of Studies for Hotel Management & Catering Technology as an Expert. He is visiting Various Hotel Management Colleges as a Visiting Faculty. He has trained over thousand hospitality professionals and completed numerous projects of hotel consultancies in India and overseas.