About the Book
The secret of any successful hotel lies in its manager, pulling all the threads together behind the scenes. If you can balance several tasks while keeping a smile on your face, you may have the ability to work as a hotel general manager. This book guides you on every function related to a hotel, from hotel cleanliness to guest and employee safety. It offers guidelines to run a hotel smoothly while handling problems with a patient and pleasant attitude to keep guests and employees happy. This book will change the way you did your job; it will help hotel managers make the final leap to success.
About the Author
Gajanan Shirke is a successful author whose first book Bar Management and Operations was published in 2010. He has written 17 books since then including Hospitality Management, Food and Beverage Management, Hotel Engineering Management, Front Office Management, Hotel Housekeeping Management, The Cookery Triology: Advance Cookery Theory, The Cookery Triology: Foundation of Cookery, The Cookery Triology: The Basic Cookery Book, Hotel Sales and Marketing, Hospitality Industry Accounting & Fundamentals, Customer Interaction Excellence in Hospitality, History of Indian Cuisine – Volume 1, History of Indian Cuisine – Volume 2, Hotel Owner’s Manual, Hotel Security & Prevention, Training Manager’s Manual.He is a hotel consultant, with a proven track-record of developing, training and growing some of the best-known Hotels, Restaurants and Fast-food joints in Indian market. His last assignment was with Kamat Hotels India Ltd as A General Manager. He was part of The Eighth meeting of the Board of Studies for Hotel Management & Catering Technology as an Expert. He is visiting Various Hotel Management Colleges as a Visiting Faculty. He has trained over thousand hospitality professionals and completed numerous projects of hotel consultancies in India and overseas.