About the Book
One Minute Front Desk Associate is a comprehensive textbook specially designed to meet the needs of hotel front desk working professionals. It explores the core concepts of front office operations and management, and uses numerous examples to explain them. Front desk professionals of the hospitality industry will find this book useful for its coverage of the key concepts of front office day-to-day operations and management explained through industry related examples, with its practice-oriented approach; the book would also be useful to hospitality students.
What the book covers
- Taking, changing, and cancelling reservations (for individuals and groups)
- Checking in/registering walk-ins and guests with reservations Handling posting and folio management
- Performing tasks that involve housekeeping, maintenance, and other departments
- Running a full night audit and reading the reports.
About the Author
Gajanan Shirke, a hotel consultant, has years of extensive experience in the hospitality industry. His thirst for learning and aspiration to become a multi-faceted expert in the hotel industry helped him rise from employment to becoming an independent professional in the hospitality sector. Since his last assignment as General Manager at Kamat Hotels, he has become a renowned hotel consultant with a proven track
record of developing, training and growing some of the best known hotels, restaurants and fast-food joints in the Indian market. He was an appointed as an expert consultant for The Eighth meeting of the Board of Studies for Hotel Management & Catering Technology. He is a visiting faculty at various Hotel Management Colleges and has trained over a thousand hospitality professionals. He has completed numerous pre and post opening hotel consultancies in India and overseas.
In order to spread his extensive knowledge to aspiring hotel professionals, Gajanan has penned a large number of books spanning different segments of the hospitality industry. Starting from his first book ‘Bar Management and Operations’ published in 2010, he has written 23 books including Hospitality Management, Food and Beverage Management, Hotel Engineering Management, Front Office Management, Hotel Housekeeping Management, The Cookery Trilogy: Advance Cookery Theory, The Cookery Trilogy: Foundation of Cookery, The Cookery Trilogy: The Basic Cookery Book, Hotel Sales and Marketing, Hospitality Industry Accounting & Fundamentals, Customer Interaction Excellence in Hospitality, History of Indian Cuisine – Volume 1, History of Indian Cuisine – Volume 2, Hotel Owner’s Manual, Hotel Security & Prevention, Training Manager’s Manual, Exceptional Service In Hospitality Six Sigma Way, etc.