ATITHI DEVO BHAVO (the guest is God). All of us have heard this phrase many times during our childhood from our parents and grandparents. It is also present in the earliest Vedas and religious epics. Hospitality is deep-rooted in our traditions and is an integral part of our heritage. This book explains in very simple terms that hospitality is the art of being warm to strangers and has been derived from the Latin word hospitalitem, which means friendliness towards guests. This book will help you find the service gap in day-to-day operations
AuthorGajanan Shirke BindingPaperback
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About the Book Aimed specifically at hotel managers and administrators, one of the most foolproof ways to improve is to study those more successful than you and try to emulate them. Among other things, you'll learn how to maximize profits, understand customer choices, and control business costs.
AuthorGajanan Shirke BindingPaperback
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PMBOK® Guide is the go-to resource for project management practitioners. The project management profession has significantly evolved due to emerging technology, new approaches and rapid market changes. Reflecting this evolution, The Standard for Project Management enumerates 12 principles of...
AuthorProject Management Institute BindingPaperback
All Indian Reprints of O'Reilly are printed in Grayscale AI is poised to transform every aspect of healthcare, including the way we manage personal health, from customer experience and clinical care to healthcare cost reductions. This practical book is one of the first to describe present and future use cases where AI can help solve pernicious healthcare problems.
AuthorKerrie L. Holley Author 2Siupo Becker
All Indian Reprints of O'Reilly are printed in Grayscale An understanding of psychology-specifically the psychology behind how users behave and interact with digital interfaces is perhaps the single most valuable nondesign skill a designer can have. The most elegant design can fail if it forces users to conform to the design rather than working within the "blueprint' of how humans perceive and process the world around them. This practical guide explains how you can apply key principles in psychology to build products and experiences that are more intuitive and human-centered. Author Jon Yablonski deconstructs familiar apps and experiences to provide clear examples of how UX designers can build experiences that adapt to how users perceive and process digital interfaces.  
Author 1Jon Yablonski BindingPaperback
All Indian Reprints of O'Reilly are printed in Grayscale Many people think leadership is a higher calling that resides exclusively with a select few who practice and preach big, complex leadership philosophies. But as this practical book reveals, what's most important for leadership is principled consistency. Time and again, small things done well build trust and respect within a team. Using stories from his time at Netscape, Apple, and Slack, Michael Lopp presents a series of small but compelling practices to help you build leadership skills. You'll learn how to create teams that are highly productive, highly respected, and highly trusted. Lopp has been speaking and writing about this topic for over a decade and now maintains a Slack leadership channel with over 13,000 members. The essays in this book examine the practical skills Lopp learned from exceptional leaders-as a manager at Netscape, a senior manager and director at Apple, and an executive at Slack. You'll learn how to apply these lessons to your own experience.
Author 1Michael Lopp BindingPaperback
All Indian Reprints of O'Reilly are printed in Grayscale If you're striving to make products and services that your customers will love, then you'll need a customer-driven organization. As companies transform their businesses to meet the demands of the digital age, they find themselves grappling with uniquely human challenges. Organizational knowledge becomes siloed, employees move to safeguard their expertise, and customer data creates polarization and infighting between teams. All of these challenges widen the distance between the people who make your products and the customers who use them.  
Author 1Travis Lowdermilk Author 6Monty Hammontree
If you’re an executive, manager, or anyone interested in leveraging AI within your organization, this is your guide. You’ll understand exactly what AI is, learn how to identify AI opportunities, and develop and execute a successful AI vision and strategy. Alex Castrounis, business consultant and former IndyCar engineer and race strategist, examines the value of AI and shows you how to develop an AI vision and strategy that benefits both people and business.
Author 4Alex Castrounis BindingPaperback
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Human Resources are the only strategic resources of an Industry. Every organisation is composed of people and utilizing their services, developing their skills motivating them to enhance their performance ensuring that they remain committed to the organisation.This goes a long way in building capabilities and enhancing organisational effectiveness to counter the threats of extinction as a result titanic market competition.
Author 4S. B. Sharan BindingPaperback