Service

ATITHI DEVO BHAVO (the guest is God). All of us have heard this phrase many times during our childhood from our parents and grandparents. It is also present in the earliest Vedas and religious epics. Hospitality is deep-rooted in our traditions and is an integral part of our heritage. This book explains in very simple terms that hospitality is the art of being warm to strangers and has been derived from the Latin word hospitalitem, which means friendliness towards guests. This book will help you find the service gap in day-to-day operations

About the Book Aimed specifically at hotel managers and administrators, one of the most foolproof ways to improve is to study those more successful than you and try to emulate them. Among other things, you'll learn how to maximize profits, understand customer choices, and control business costs.

About the Book Waiter in One Minute focuses on the profession of waiters and their daily tasks. It helps analyse tasks and suggests ways to enhance service quality and efficiency. This book provides an excellent foundation for food service professionals. 

The major thrust of this book has been to cover all the significant changes, which have taken place in the areas of services management, Social changes,Economical changes. This textbook will be of indispensable help to students of this course both at the undergraduate and postgraduate level. About the Authors Natika Jain , Asst. Professor, (M.com,M.phil, MBA (Finance), DTM, CPCM). She has extensive experience of 8 years St.Francis Institute of Management and Research, Borivili (w) Sandeep Poddar , Asst. Professor, HOD (Commerce) (M.com, M.phil, PGDM, DFM,SLET,). He has extensive experience of 9 years S.P.D.T.Lion’s Juhu college of Arts, commerce & science, Andheri (E)