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Service Excellence @ Novell: Taking Customer Service from Cost to Profit

MRP: Rs.525.00 You save: Rs.183.75 (35%)
Net Price: Rs.341.25
Price in points: 342 points
9789077256114
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Ten years ago, Novell's customer service division was pleasing customers. But in a high-impact transformation, the division changed the way it handles customer care. Now it is no longer a cost center: it contributes significantly to Novell's profitability. From the executives to the front-line people, everyone changed they way they work, making Novell's customer service a major differentiator in the marketplace. A human story of best practices literally paying off.

Books

Author 1:
Nova Vista
Binding:
Paperback
Condition Type:
New
Country Origin:
India
Edition:
First
Gift Wrap:
N
Leadtime to ship in days (default):
Ships in 1-2 days
Pages:
112
Publisher:
Shroff/Nova Vista
Year:
2006